Store Policies

Payment Information

For online orders, ACCO accepts credit card and PayPal purchases only. (Visa, Master Card and American Express).

For fax, mail or email orders, ACCO accepts credit card and check payments. Please contact for a pricing quote or call 855-858-2226 Ext 101 to place your order by phone.


ACCO will process orders approximately 3 - 5 business days after receipt. Please allow additional time for shipping transit.

Shipping & Handling

Domestic Orders

For online orders, shipping is calculated at the time of checkout and based on weight and method of shipping selected. The cost will be included in your final total.

For fax, mail or email orders, items will be shipped via FedEx Ground. Contact  or call 855-858-2226 Ext 101, if you have questions about domestic shipping charges for fax, mail or email orders only.

Commercial Orders

For purchase orders, terms are Net 30 Days. Our Federal Tax Identification Number is 52-1071826. All purchase orders must be received via mail at ACCO, 10920 Connecticut Ave Suite A, Kensington, MD 20895 or fax at 301-962-3521 or via email at

Shipping & Handling

Shipping and handling fees for corporate purchase orders will be based on weight.  Contact or call  855-858-2223 for detailed shipping quotes.

Satisfaction Guarantee

Return and Refund Policy

We accept refunds and returns. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or return. 

Exchanges (if applicable)
We only replace items if they are defective or damaged.

To complete your return or exchange, we require a receipt or proof of purchase. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

You may contact us in the following ways.

     TELEPHONE: Call 1-855-858-2226 Ext: 101 during the hours of 9 am to 5 pm EST M-F

     EMAIL: Please include your order number and purchase date

You will be responsible for paying for your own shipping costs for returning your item, unless ACCO made an error in filling your order. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

ACCO Store

For all questions, comments or concerns involving the ACCO Store, please contact the ACCO Store at:

Phone: 855-858-2226 Ext: 101
Fax:     301-962-3521

Hours M-F 9 am - 5 pm EST